SIZE CHART

Age Height Wheel Size UK Average Ht
3 – 4 92-100 (3’ – 3’3”) 12” 3 95cm
4 – 5 98-110 (3’ 2”- 3’7”) 14” 5 108cm
5 – 7 104 – 120 (3’6” – 3’10”) 16” 7 122cm
6 – 9 120 – 133 (3’10” – 4’3”) 20” 9 133cm
9 – 11 130 – 145 (4’2” – 5’0”) 24” 11 143cm
11 – 13 140 – 158 (4’10” – 5’6”) 26” 13 156cm

What is entailed to assemble the bikes on delivery?

Almost all bikes are delivered with only minimal and simple final assembly required - this to enable them to be shipped to you boxed and by the most cost-effective means for such large items. Your input should only take minutes (not hours you’ll be pleased to know!). The exception is the cargo bike range - you’ll need to put a couple of hours aside for these - contact us if you need any assistance, they can be pre-assembled and delivered, we can provide quotes for this service based on the cargo model and delivery location. Please check brakes and gears especially - a local bike shop will be able to assist if you do not feel confident.

What does the warranty cover?

All products purchased from Escape Bikes have at least a 12- month UK warranty to protect you in the case of manufacturing defects or faults. Some manufacturers offer their own extended warranties on certain items. Please note that wear and tear, damage, and neglect are not covered by warranty.

Delivery & Collection

Click and Collect - Where From? - All items in stock can be purchased on a “click and collect” basis free-of-charge from our UK Central warehouse in Abingdon, Oxfordshire, or South Wales warehouse in Cardiff. Please contact our Customer Service team to arrange a day and time slot for collection. Appropriate Covid 19 procedures are currently in place at all our facilities

Returns

You have up to 14 days from receipt of your bike or accessory to change your mind and return it to us - please contact us if you should wish to do this - assuming it is in a saleable condition when inspected by us, you will receive a full credit or refund.

What Does Pre-Order Entail ?

Due to supply issues being experienced across all industries during 2021, and the high level of demand for bikes and accessories, many products are available in only limited quantities and are allocated before they arrive into stock! In order to guarantee you your equipment in the fastest possible time, for those items not in stock we operate a 'pre-order' system. Simply e-mail (or call) us with your requirement - we do not ask for any deposit or up-front payment - and we will reserve that product for you and contact you when it is ready for collection or despatch.